Contact and support
Email: [email protected]
One address for everything. We read every message.
| What you need | Reply within |
|---|---|
| Payments, refunds, billing errors | 48 hours, weekends included |
| Account access, deletion, your data (privacy requests) | We confirm receipt within 3 business days. Formal privacy requests are answered within the legal deadlines in the Privacy Policy |
| Bugs, questions, feedback | As fast as we can; usually within a few days |
| Reports about another person | We review every report. If someone is in danger, contact local emergency services first |
Write from the email on your Tigris Zone account so we can find it. Never send us your password. We will never ask for it.
Inside the app
- Feedback: send it from the app. It reaches the same inbox, together with the page you were on, so we can reproduce the problem.
- Report a person: use Report on their row in People or in a Team. Block stops them from contacting you straight away.
Community
Tigris Zone has a Discord server for feedback, bug reports, study partners, and changelog posts: discord.gg/JZE6ah6H9z.
Discord is for the community, not for support that involves your account or your money. Send payments, refunds, account deletion, and privacy requests by email, where they stay private.
Security issues
If you found a vulnerability, email [email protected] with [SECURITY] in the subject instead of posting it publicly. Do not include passwords, access tokens, or other people's data in the report.
Who runs Tigris Zone
Tigris Zone is operated by Juan David Cruz Angel, Bogotá 111156, Colombia.